(Junior) Pre-Sales Specialist (f/m/x) - Dutch Market

Position: Pre-Sales Specialist (f/m/x)
Location: Madrid, Spain
Market Focus: Dutch-speaking customers

About Otovo
Otovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at otovo.ai.

Role Overview
As a (Junior) Pre-Sales Specialist, you are the first point of contact for Otovo customers, guiding them through the first stage of their journey with us. You manage incoming leads, book appointments, support customers with documentation, and ensure smooth coordination between Sales, Service, and Operations teams, always delivering a professional, efficient, and customer-focused experience.

Key Responsibilities
Manage customer inquiries quickly and professionally across different channels

Present Otovo’s value proposition and book the most suitable service based on customer needs

Handle a high volume of inbound and outbound calls

Qualify customers according to Otovo’s internal criteria and processes

Support customers throughout the early stages of their journey with Otovo

Act as a link between customers and internal teams to ensure a smooth customer experience

Maintain accurate customer information and follow structured workflows and CRM processes

Requirements
Fluency in Dutch at C1 level or higher; English proficiency required

Strong communication skills with a customer-focused mindset

Organized, proactive, and comfortable working in a fast-paced environment

Ability to follow structured processes while adapting to changes and new priorities

Comfortable using CRM systems and standard office software

We Offer
Yearly Salary of 22.350€ - 27.000€ + commissions

Corporate benefits, restaurant and transportation benefits

Private healthcare

Language classes

Hybrid work model

Up to 4 weeks remote work per year

Free fruit and beverages at the office

Opportunities to grow in an international, fast-growing company