Business Process Consultant, Hardware Asset Management (HAM)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Hardware Asset Management (HAM) Analyst with Business Process Consulting expertise, you are a trusted advisor to clients and internal stakeholders on hardware asset lifecycle management, process optimization, governance, and operational maturity. You will leverage your experience in enterprise hardware asset management and the ServiceNow platform to support the full asset lifecycle while helping design and improve scalable operational processes. 
You will work closely with IT, procurement, vendor management, finance, asset management teams, and business stakeholders to improve visibility, control, and compliance across hardware assets from request through disposal. The ideal candidate brings hands-on experience managing enterprise hardware assets such as laptops, desktops, mobile devices, network equipment, and data center infrastructure, along with strong analytical, communication, and continuous improvement skills. Experience with ServiceNow HAM, CMDB, asset lifecycle workflows, and related ITAM capabilities is highly preferred.